Senior Account Management, GrabFood Bandung
Grab
Indonesia | West Java
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Last updated 3 days ago
Grab
Indonesia | West Java
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Accor-Group
Indonesia | West Java
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Last updated 1 week ago
Ayana resort and SPA
Indonesia | West Java
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Ayana resort and SPA
Indonesia | West Java
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CAD-IT Consultants Asia (Indonesia)
Indonesia | West Java
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Last updated 2 weeks ago
Wings Group Indonesia (Sayap Mas Utama)
Indonesia | West Java
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Last updated 2 weeks ago
Sika (Indonesia)
Indonesia | West Java
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Sika (Indonesia)
Indonesia | West Java
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PT Summarecon Agung, Tbk
Indonesia | West Java
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Orang Tua Group
Indonesia | West Java
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We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and increase revenue. In return, you will be part of the team to drive growth for Grab.
โข Improve business growth by design and implement strategies, develop tailored communications, to build the merchant trust, communication and service needed to serve
โข Relationships building: it's crucial to engage, retain and grow our most important merchants and listening to their needs, feedbacks, and stay in close communications
โข Ensure the delivery of end-to-end process, from planning to execution
โข Drive growth and Higher ROI
โข Take a data driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
โข Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
โข Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
โข A minimum of Bachelor's degree preferably in management, business, public administration, or engineering
โข 4+ years of experience of sales business development, account management or operations
โข Knowledgeable in business process management, identifying risk and successful initiatives execution
โข Interests in carrying out off-ground activities (including external stakeholder engagement)
โข Proficient in English
โข Passion for the on-demand delivery space, and food delivery in particular, with a thoughtful understanding of the industry trends, products, and competitive landscape
โข Comfortable to work using a laptop and several Sales tools/applications.