Laundry Supervisor
Hilton (Indonesia)
Indonesia | East Java
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Last updated 4 days ago
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Laundry Supervisor
Hilton (Indonesia) (Greater Surabaya)
East Java,
Indonesia
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years.
Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube. 
About this position
Responsibilities
As the Laundry Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Responsible for the operation of the Laundry department during your shift.
• Inspect entire area on productive methods and procedures used.
• Assist guests with urgent laundry requests.
• Ensure that all guests’ items are treated carefully to minimize any damages.
• Thorough and up-to-date knowledge on operating all equipment for laundry operations.
• Apply for laundry goods and ensure chemicals etc. are used properly, and in correct quantities, to avoid accidents and to keep costs low and quality high.
• Maintain quality control for in-house linen and uniforms.
• Report promptly faulty equipment to the Laundry Manager and / or Engineering department.
• Ensure guest laundry charges are posted correctly and promptly.
• Confer with assistants and supervisors on production and personnel problems.
• Train team members according to established procedures, disseminate information and assignments, conduct training meetings to discuss problems and future plans.
• Establish records for production standards and training techniques.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Requirements
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• High School Degree.
• At least 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
• Good communication, organizational and coordination skills.
• Strong team player.
• Able to maintain excellent relations with team members.
