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Wedding Sales Manager
About this position
Responsibilities
As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:
• Complete the relevant Hilton University courses promptly and pass the tests.
• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Recommend other hotel chains within the group to clients.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Motivate and train department employees and ensure that they perform well.
• Ensure effective communication between the Sales team and the hotel Operation
Requirements
• Proven experience in sales or a similar role in the hospitality industry.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and hotel management software.
• Strong analytical and problem-solving skills.
• Ability to build and maintain relationships with clients.
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