7 Hospitality and Tourism Jobs in East Java

Personal Assistant to Operations Manager

Hilton (Indonesia)

Hilton (Indonesia) (Greater Surabaya)

East Java, Indonesia

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 124 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube. 

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Job function: Administration & Secretariat

Industries: Hospitality and Tourism

About this position

Personal Assistant to Operations Manager coordinates administrative tasks and projects within the Operations team, offering admin support to the Operations team while completing projects for the Operations Manager and team in adherence to Hilton policies and procedures.

Responsibilities

As the Personal Assistant to Operations Manager, you will be responsible for performing the following tasks to the highest standards:
• Arrange appointments and meetings for the Operations Manager, marking it in the calendar accurately and ensuring that the Operations Manager has the appropriate documents for each appointment.
• Attend and take minutes of meetings such as the Department Head Meeting, Executive Committee Meeting and others when requested.
• Receive visitors and guests in the absence of the Operations Manager, answering questions and concerns as well as following through with resolutions.
• Arrange room and restaurant reservations for VIP guests / personnel if requested.
• Arrange and coordinate the Operations Manager's schedule, keeping him on track for appointments.
• Assist the Operations Manager in compiling guests’ data to be used for service quality improvement.
• Assess and organize personal work priorities and assist with organizing the Operations Manager’s work priorities where possible.
• Answer calls.
• Assist the Operations Manager in preparing files, reports, letters, memorandums and other relevant business documentation.
• File and record all business documents as required.
• Assist with oral and written translations.
• Maintain confidentiality at all times on all matters.
• Demonstrate essential overall knowledge of the organization.
• Understand the responsibilities of other sections and departments and cooperate with them.
• Adhere to the hotel’s security and emergency policies and procedures.
• Demonstrate professional attitude and behavior at all times.
• Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
• Ensure all reporting and servicing deadlines are met on a timely basis.
• Maintain an accurate tracking system for prompt handling of issues concerned.
• Order and maintain office supplies.
• Maintain personal presentation to the hotel’s standards.
• Effectively support the department's administrative operations and take action when necessary to ensure that service is not disrupted.

Requirements

• Strong organizational skills.
• Excellent communication skills, both oral and written.
• Ability to maintain confidentiality.
• Proficiency in office software and documentation.
• Knowledge of hotel operations and procedures.
• Ability to work collaboratively with various departments.
• Professional demeanor and attitude.

Benefits

Huneety A.I Salary Estimate

7,000,000 - 11,000,000 IDR per month

7 jobs in Indonesia (East Java) in Hospitality and Tourism industry

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Personal Assistant to Operations Manager

About this position

Responsibilities

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