8 jobs as Customer Support Representative in Indonesia (East Java)

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Customer Engagement Officer

SuperApp

Indonesia | East Java

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Last updated 1 week ago

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Collector

Sika (Indonesia)

Indonesia | East Java

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Last updated 2 weeks ago

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Laboran

AVIAN GROUP

Indonesia | East Java

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Last updated 4 weeks ago

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KASIR DEALER [Sidoarjo]

PT Surya Timur Sakti Jatim

Indonesia | East Java

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Last updated 1 month ago

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Teller Junior (Sidoarjo)

PT Wahana Ottomitra Multiartha (WOM Finance), Tbk

Indonesia | East Java

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Last updated 1 month ago

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Center Coordinator (YL Madura)

PT. Yakult Indonesia Persada

Indonesia | East Java

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Last updated 1 month ago

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Field Collector (Nganjuk)

PT Bina Artha Ventura

Indonesia | East Java

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Last updated 1 month ago

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Field Collector (Nganjuk)

PT Bina Artha Ventura

Indonesia | East Java

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Last updated 1 month ago

Customer Engagement Officer

SuperApp

SuperApp (Surabaya, East Java, Indonesia)

East Java, Indonesia

As the first social commerce platform in Indonesia that is ISO 9001:2015 certified, SuperApp aims to solve economic inequality across cities for Indonesia’s future economy. SuperApp is one of the top YC companies, which oversees the main feature, SuperAgen, an agent-led commerce that enables community leaders to become retailers within their communities.

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Job function: Customer Service

Industries: E-commerce & Online services Information Technology

About this position

The Customer Engagement Officer at SuperApp is responsible for enhancing customer satisfaction and loyalty through various strategies and collaboration with marketing teams, while also analyzing consumer trends to improve business operations.

Responsibilities

• Develop and execute strategies to enhance customer satisfaction and loyalty.
• Monitor and respond to customer feedback and inquiries across various channels.
• Collaborate with marketing teams to create engaging content and promotions.
• Analyze consumer trends and behavior to provide insights for business improvement.

Requirements

• Bachelor's degree in Marketing, Business, or a related field.
• Excellent communication and interpersonal skills.
• Experience in customer service or consumer engagement roles.
• Strong data analysis and interpretation skills.