65 jobs as Performance Marketing Manager in Indonesia (DKI Jakarta)

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Team Leader

Concentrix (Indonesia)

Indonesia | DKI Jakarta

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Last updated 2 days ago

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UX and Performance Marketing Manager

PT Reckitt Benckiser Indonesia

Indonesia | DKI Jakarta

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Last updated 2 days ago

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Junior Community Manager

L'Oréal (Indonesia)

Indonesia | DKI Jakarta

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Last updated 2 days ago

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Category Management Manager - Growth

Kredivo Group

Indonesia | DKI Jakarta

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Last updated 2 days ago

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Partnership Circle Lead (Commercial & Corporate Business Banking)

Amar Bank

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Partnership Team Lead

Amar Bank

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Performance Marketing Manager - Metasearch

Traveloka

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Performance Marketing Manager (Metasearch)

Traveloka

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Performance Marketing Manager - Special Project Metasearch

Traveloka

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Performance Marketing Manager

Traveloka

Indonesia | DKI Jakarta

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Last updated 1 week ago

Team Leader

Concentrix (Indonesia)

Concentrix (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

About this position

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Requirements

• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

65 jobs as Performance Marketing Manager in Indonesia (DKI Jakarta)

List of jobs found:

Team Leader

UX and Performance Marketing Manager

Junior Community Manager

Category Management Manager - Growth

Partnership Circle Lead (Commercial & Corporate Business Banking)

Partnership Team Lead

Performance Marketing Manager - Metasearch

Performance Marketing Manager (Metasearch)

Performance Marketing Manager - Special Project Metasearch

Performance Marketing Manager

Team Leader

About this position

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Requirements

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