27 jobs as Implementation Specialist in Indonesia 🇮🇩 (DKI Jakarta)

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    PT Trakindo Utama

    Sr. Analyst Mandarin Customer Liaison

    PT Trakindo Utama

    Indonesia | DKI Jakarta

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    Last updated 5 hours ago

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    PT Morula Indonesia

    Staff Hospital Referral Specialist

    PT Morula Indonesia

    Indonesia | DKI Jakarta

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    Last updated 1 week ago

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    BSI (Indonesia)

    Customer Care Advisor

    BSI (Indonesia)

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

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    Traveloka

    Voice Of Customer Analyst

    Traveloka

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

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    PT Bank Sinarmas Tbk

    Frontliner

    PT Bank Sinarmas Tbk

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

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    PT Indotruck Utama

    Support Specialist

    PT Indotruck Utama

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

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    PT Hyundai Motors Indonesia

    Service Event Senior Specialist

    PT Hyundai Motors Indonesia

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

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    Vertiv (Indonesia)

    Project Manager Services Specialist

    Vertiv (Indonesia)

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

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    PT Seabank Indonesia

    Credit Analyst, Credit Control Services, Operations, SeaBank

    PT Seabank Indonesia

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

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    PT Seabank Indonesia

    Head Credit Analyst Department, Credit Control Services, Operations, SeaBank

    PT Seabank Indonesia

    Indonesia | DKI Jakarta

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    Last updated 2 weeks ago

Sr. Analyst Mandarin Customer Liaison

PT Trakindo Utama
PT Trakindo Utama (Jakarta Metropolitan Area)
DKI Jakarta, Indonesia 🇮🇩
PT Trakindo Utama
PT Trakindo Utama (Trakindo) is the world-class heavy equipment solution provider of Caterpillar machines and engines in Indonesia. Trakindo was founded in 1970 by AHK Hamami and has been an authorized distributor for Caterpillar since 1971. Supported by world-class facilities and an extensive network of over 60 branches around the country, Trakindo delivers quality services to customers in the mining, construction, forestry, agriculture, oil and gas, marine and power generation industries.

About this position

The Sr. Analyst Mandarin Customer Liaison is responsible for managing customer interactions, resolving issues, and providing guidance on product usage while ensuring a high level of customer satisfaction.

Responsibilities

• Accountable and responsible for capturing and gathering any sales leads (both machine and after market) and ensure record them to sales funnel system.
• Accountable and responsible for identifying and resolving customer issues or complaints promptly, collaborating with internal teams to find solutions.
• Responsible for providing Mandarin guidance and information to customers on how to effectively use products or services using updated reference from each industry (i.e., FAQs, tutorials, survey questioners and guides to support customer education).
• Responsible for maintaining accurate records of customer interactions, feedback, and resolutions including generate regular reports on customer interactions, highlighting trends, common issues, and areas for improvement.
• Responsible for collaborating with internal teams to coordinate and implement customer-focused initiatives to deliver exceptional customer experience.
• Responsible for providing in depth knowledge and relevant information related with the existing and updated companys products or services to effectively assist customers.

Requirements

• Minimum S1 in Business Management major.
• GPA minimum 2,75.
• Minimum - years experience in Heavy Equipment Operations and Maintenance.

Employers actively recruiting

PT Seabank Indonesia
PT Seabank Indonesia
2 openings
Vertiv (Indonesia)
Vertiv (Indonesia)
2 openings
Concentrix (Indonesia)
Concentrix (Indonesia)
2 openings
Gojek
Gojek
2 openings
DT Global (Indonesia)
DT Global (Indonesia)
1 openings
PT. Astra Graphia Information Technology (AGIT)
PT. Astra Graphia Information Technology (AGIT)
1 openings
PT Hyundai Motors Indonesia
PT Hyundai Motors Indonesia
1 openings
BSI (Indonesia)
BSI (Indonesia)
1 openings
IFF (Indonesia)
IFF (Indonesia)
1 openings
PT Indotruck Utama
PT Indotruck Utama
1 openings
BD (Indonesia)
BD (Indonesia)
1 openings
Sea (Indonesia)
Sea (Indonesia)
1 openings
PT IQVIA Solutions Indonesia
PT IQVIA Solutions Indonesia
1 openings
Archipelago International
Archipelago International
1 openings
PT Trakindo Utama
PT Trakindo Utama
1 openings
Amar Bank
Amar Bank
1 openings
PT Morula Indonesia
PT Morula Indonesia
1 openings
dsm-firmenich (Indonesia)
dsm-firmenich (Indonesia)
1 openings
INFUSEmedia (Indonesia)
INFUSEmedia (Indonesia)
1 openings
Traveloka
Traveloka
1 openings
PT Bank Sinarmas Tbk
PT Bank Sinarmas Tbk
1 openings
Moladin
Moladin
1 openings
Lux Asia (Indonesia)
Lux Asia (Indonesia)
1 openings

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