9 Customer Success Lead Jobs in DKI Jakarta

Manajer Dukungan Pelanggan (Customer Support Manager)

Indonesia Dream Jobs by Huneety

Huneety Dream Jobs (Jakarta)

Jakarta

DKI Jakarta, Indonesia

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Job function: Customer Service

Industries: Human Resources and Personnel

About this position

The Customer Support Manager is responsible for supervising and managing the customer support team, ensuring high quality service and customer satisfaction. This role involves developing and implementing customer support strategies, handling escalated customer issues, and analyzing customer feedback to improve processes. The Customer Support Manager reports directly to the Director of Operations.

Responsibilities

• Manage a team of customer support representatives and ensure they provide the best service to customers.
• Develop and implement customer support strategies and procedures to increase customer satisfaction.
• Monitor and analyze customer support metrics to identify areas for improvement and implement necessary changes.
• Handle escalating customer complaints and provide timely and effective resolutions.
• Collaborate with other departments to ensure a smooth customer experience.
• Train and recruit new customer support representatives, equipping them with the tools and knowledge necessary to excel in their roles.
• Conduct performance evaluations and provide feedback to team members to encourage their professional growth.
• Keep up to date with industry trends and best practices in customer support to continually improve department performance.
• Develop and maintain strong relationships with key customers, addressing their concerns and ensuring their needs are met.
• Prepare and present reports regarding customer support team activities and performance to senior management.

Requirements

• Bachelor's degree in business administration or related field
• Proven experience in managing a customer support team
• Good communication and interpersonal skills
• Strong problem solving and decision making skills
• Proficiency in customer relationship management (CRM) software.

Skills

CRM : CRM

Customer Experience (CX) : Client Rapport Customer Contact Customer Loyalty Customer Retention Customer Satisfaction Customer Support

Customer Management : Client management

Customer Service : Complaint Management

Process Improvement : Process Improvement

Sales Admin & Operations : Sales administration

Verbal Communication : Oral Communication

Written Communication : Emails Written communication

Benefits

Huneety A.I Salary Estimate

11,000,000 - 19,000,000 IDR per month

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9 jobs as Customer Success Lead in Indonesia (DKI Jakarta)

List of jobs found:

Manajer Dukungan Pelanggan (Customer Support Manager)

Customer Service Manager

Client Service Manager

Customer Experience (CX) Staff

Customer Experience Manager

Customer Relation Supervisor

Public Relation Supervisor

(Customer Relationship Management) CRM Supervisor

Exclusive Service Center Leader

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Manajer Dukungan Pelanggan (Customer Support Manager)

About this position

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