9 jobs as Customer Experience Manager in Indonesia (DKI Jakarta)

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Manajer Dukungan Pelanggan (Customer Support Manager)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Last updated 7 months ago

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Front Office Supervisor

The Ritz-carlton Indonesia

Indonesia | DKI Jakarta

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Last updated 4 days ago

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Customer Service Team Lead

Concentrix (Indonesia)

Indonesia | DKI Jakarta

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Last updated 5 days ago

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Senior Manager - Customer Experience

Traveloka

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Customer Service Supervisor

PT. Stanley Black & Decker (Stanley Black & Decker, Inc.)

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Duty Manager

Accor-Group

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Customer Service Manager

Lazada Group (Indonesia)

Indonesia | DKI Jakarta

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Last updated 1 month ago

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Client Service Manager

Standard Chartered (Indonesia)

Indonesia | DKI Jakarta

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Last updated 1 month ago

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Customer Experience (CX) Staff

PT Jaya Digital Properti

Indonesia | DKI Jakarta

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Last updated 1 month ago

Manajer Dukungan Pelanggan (Customer Support Manager)

Indonesia Dream Jobs by Huneety

Huneety Dream Jobs (Jakarta)

Jakarta

DKI Jakarta, Indonesia

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About this position

The Customer Support Manager is responsible for supervising and managing the customer support team, ensuring high quality service and customer satisfaction. This role involves developing and implementing customer support strategies, handling escalated customer issues, and analyzing customer feedback to improve processes. The Customer Support Manager reports directly to the Director of Operations.

Responsibilities

• Manage a team of customer support representatives and ensure they provide the best service to customers.
• Develop and implement customer support strategies and procedures to increase customer satisfaction.
• Monitor and analyze customer support metrics to identify areas for improvement and implement necessary changes.
• Handle escalating customer complaints and provide timely and effective resolutions.
• Collaborate with other departments to ensure a smooth customer experience.
• Train and recruit new customer support representatives, equipping them with the tools and knowledge necessary to excel in their roles.
• Conduct performance evaluations and provide feedback to team members to encourage their professional growth.
• Keep up to date with industry trends and best practices in customer support to continually improve department performance.
• Develop and maintain strong relationships with key customers, addressing their concerns and ensuring their needs are met.
• Prepare and present reports regarding customer support team activities and performance to senior management.

Requirements

• Bachelor's degree in business administration or related field
• Proven experience in managing a customer support team
• Good communication and interpersonal skills
• Strong problem solving and decision making skills
• Proficiency in customer relationship management (CRM) software.