18 jobs as Client Care Manager in Indonesia (DKI Jakarta)

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Manajer Dukungan Pelanggan (Customer Support Manager)

Indonesia Dream Jobs by Huneety

Indonesia | DKI Jakarta

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Last updated 8 months ago

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Customer Development Manager - Food Service - West Lead

Upfield

Indonesia | DKI Jakarta

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Last updated 1 day ago

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3P Fleet Strategy and Planning Manager

Gojek

Indonesia | DKI Jakarta

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Last updated 1 week ago

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Genesis Customer Experience Assistant Manager

PT Hyundai Motors Indonesia

Indonesia | DKI Jakarta

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Last updated 2 weeks ago

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Guest Service Manager

IHG Hotels & Resorts (Indonesia)

Indonesia | DKI Jakarta

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Last updated 2 weeks ago

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CX (Customer Experience) Internship

PT Smartfren Telecom Tbk

Indonesia | DKI Jakarta

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Last updated 3 weeks ago

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Customer Success Manager (pre-sales solution & delivery)

WIZ.AI

Indonesia | DKI Jakarta

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Last updated 3 weeks ago

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Claim Supervisor

PT Reckitt Benckiser Indonesia

Indonesia | DKI Jakarta

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Last updated 3 weeks ago

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Tender Manager - Wireline Services

Baker Hughes

Indonesia | DKI Jakarta

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Last updated 3 weeks ago

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AVP - Client Services Team Leader - Hybrid

Pt. Citibank

Indonesia | DKI Jakarta

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Last updated 4 weeks ago

Manajer Dukungan Pelanggan (Customer Support Manager)

Indonesia Dream Jobs by Huneety

Huneety Dream Jobs (Jakarta)

Jakarta

DKI Jakarta, Indonesia

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About this position

The Customer Support Manager is responsible for supervising and managing the customer support team, ensuring high quality service and customer satisfaction. This role involves developing and implementing customer support strategies, handling escalated customer issues, and analyzing customer feedback to improve processes. The Customer Support Manager reports directly to the Director of Operations.

Responsibilities

• Manage a team of customer support representatives and ensure they provide the best service to customers.
• Develop and implement customer support strategies and procedures to increase customer satisfaction.
• Monitor and analyze customer support metrics to identify areas for improvement and implement necessary changes.
• Handle escalating customer complaints and provide timely and effective resolutions.
• Collaborate with other departments to ensure a smooth customer experience.
• Train and recruit new customer support representatives, equipping them with the tools and knowledge necessary to excel in their roles.
• Conduct performance evaluations and provide feedback to team members to encourage their professional growth.
• Keep up to date with industry trends and best practices in customer support to continually improve department performance.
• Develop and maintain strong relationships with key customers, addressing their concerns and ensuring their needs are met.
• Prepare and present reports regarding customer support team activities and performance to senior management.

Requirements

• Bachelor's degree in business administration or related field
• Proven experience in managing a customer support team
• Good communication and interpersonal skills
• Strong problem solving and decision making skills
• Proficiency in customer relationship management (CRM) software.