Department Head, Customer Operations Support (Solo), SeaBank
Sea (Indonesia)
Indonesia | Central Java
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Last updated 3 days ago
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Department Head, Customer Operations Support (Solo), SeaBank
Sea (Indonesia) (Surakarta, Central Java, Indonesia)
Central Java,
Indonesia
Sea Limited is a leading global consumer internet company founded in Singapore. Our mission is to better the lives of consumers and small businesses
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Job function:
Customer Service
About this position
Responsibilities
• Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) within the customer operations support department.
• Developing detailed project plans to guide team of customer operations support and revising based on changing needs and requirements.
• Identifying and assigning project tasks based on the skill sets, experience and strengths of team members.
• Evaluating SOPs accordingly and monitoring the overall performance with key metrics (accuracy, call-waiting time etc.) of customer operations support department.
• Maintaining knowledge management system and facilitates knowledge sharing across projects.
• Responsible for identifying and leveraging cost-effective resources for project delivery within customer operations support department.
• Prepare weekly/monthly/yearly reports for different departments or upper management.
Requirements
• Bachelor's Degree.
• Minimum of 5 years or relevant experience as Project Management Office (PMO) or Data Analyst or Business Process Improvement at the call center industry or banking/financial technology.
• Excellent organizational and leadership skills with knowledge of performance evaluation & customer service metrics.
• Excellent communication skills both in Bahasa Indonesia and English.
• Working knowledge of project management software tools such as Microsoft Excel, Google Sheet and other relevant applications.
• Based in Solo, Surakarta.
Benefits
Huneety A.I Salary Estimate
4,000,000 - 7,000,000 IDR per month
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