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Mandapa, a Ritz-Carlton Reserve - University Intern - Butler Operations
The Ritz-carlton Indonesia
Indonesia | Bali
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Last updated 1 month ago
Conrad Bali - Director of Operations
About this position
Responsibilities
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
• Train and implement Hilton standards and related departmental regulations.
• Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.
• Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
• Manage all direct reports professionally, encouraging good teamwork and operations.
• Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report.
• Conduct regular Operations meetings including all direct reports.
• Supervise team members’ performance and grooming daily.
• Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
• Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
• Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions.
Requirements
• Proven experience in a similar role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Knowledge of hotel operations and management.
• Strong financial acumen and budgeting skills.
• Ability to work under pressure and meet deadlines.
• Commitment to delivering high levels of customer service.
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