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Learning & Development Manager at Regent Bali Canggu
About this position
Responsibilities
Your day to day
• Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regular monitoring and evaluation of Guest Love scores
• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Assist in the creation of and work within the established L&D/Training department budget and control expenses.
• Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances.
• Effective utilisation of Industrial Trainees to control PTEB
Requirements
What We OfferIn return we'll give you a competitive benefit package includi
