Hospitality Manager
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• Oversee and manage all aspects of the hospitality department
• Develop and implement strategies to enhance customer satisfaction and improve overall guest experience
• Train and supervise staff members, ensuring they adhere to company policies and provide excellent service
• Monitor and analyze customer feedback and reviews, taking necessary actions to address any issues or concerns
• Collaborate with other departments to ensure seamless coordination and delivery of services
• Manage budgets and financials for the hospitality department, ensuring cost-effective operations
• Maintain and update standard operating procedures and guidelines for the hospitality team
• Conduct regular inspections to ensure cleanliness, safety, and compliance with health and safety regulations
• Plan and organize special events and functions, such as conferences, meetings, and parties
• Stay updated with industry trends and developments, implementing innovative ideas to enhance the hospitality offerings.
• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial role
• Strong leadership and communication skills
• Excellent knowledge of hotel operations, including front desk, housekeeping, food and beverage, and event management
• Proficiency in budgeting and financial management