35 jobs in Indonesia (Bali) in Customer Service

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Hospitality Manager

Indonesia Dream Jobs by Huneety

Indonesia | Bali

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Last updated 4 months ago

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F&B Manager

Indonesia Dream Jobs by Huneety

Indonesia | Bali

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Last updated 1 year ago

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Daily Worker - F&B Service

Anantara Hotels, Resorts and Spas (Indonesia)

Indonesia | Bali

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Last updated 2 days ago

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Mandapa, a Ritz-Carlton Reserve - University Intern - FB Services

The Ritz-carlton Indonesia

Indonesia | Bali

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Last updated 2 days ago

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Mandapa, a Ritz-Carlton Reserve - University Intern - FB Services

The Ritz-carlton Indonesia

Indonesia | Bali

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Last updated 2 days ago

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Corporate - Assistant Food & Beverage Manager - Bali

Archipelago International

Indonesia | Bali

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Last updated 4 days ago

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Customer support - Bali

Sika (Indonesia)

Indonesia | Bali

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Last updated 4 days ago

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Reservation Supervisor

Accor-Group

Indonesia | Bali

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Last updated 4 days ago

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Customer Service (Denpasar)

PT Jaya Digital Properti

Indonesia | Bali

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Last updated 4 days ago

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Bar Manager

Hilton (Indonesia)

Indonesia | Bali

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Last updated 1 week ago

Hospitality Manager

Indonesia Dream Jobs by Huneety

Huneety Dream Jobs (Bali)

Bali

Bali, Indonesia

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About this position

The Hospitality Manager is responsible for overseeing all aspects of the company's hospitality operations, ensuring exceptional guest experiences and maintaining high standards of service. Reporting to the General Manager, this role involves managing a team of hospitality staff, coordinating with various departments, and implementing strategies to enhance customer satisfaction and loyalty. The Hospitality Manager will also be responsible for budgeting, forecasting, and ensuring compliance with industry regulations.

Responsibilities

• Oversee and manage all aspects of the hospitality department
• Develop and implement strategies to enhance customer satisfaction and improve overall guest experience
• Train and supervise staff members, ensuring they adhere to company policies and provide excellent service
• Monitor and analyze customer feedback and reviews, taking necessary actions to address any issues or concerns
• Collaborate with other departments to ensure seamless coordination and delivery of services
• Manage budgets and financials for the hospitality department, ensuring cost-effective operations
• Maintain and update standard operating procedures and guidelines for the hospitality team
• Conduct regular inspections to ensure cleanliness, safety, and compliance with health and safety regulations
• Plan and organize special events and functions, such as conferences, meetings, and parties
• Stay updated with industry trends and developments, implementing innovative ideas to enhance the hospitality offerings.

Requirements

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial role
• Strong leadership and communication skills
• Excellent knowledge of hotel operations, including front desk, housekeeping, food and beverage, and event management
• Proficiency in budgeting and financial management