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Assistant HR & Training Manager (Pre-opening) at Holiday Inn Express & Suites Banjarmasin
About this position
Responsibilities
Your day-to-day:
• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
• Educate and train managers on HR disciplines to foster productivity and enhance performance
• Welcome and conduct new team member orientation
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees
• Ensure hotel or company hiring standards and applicable laws and regulations are followed
• Build great relations with outside contacts
• Help create the Human Resources department budget and control expenses
• Monitor staffing to manage payroll costs
• Develop creative ways to inspire and motivate team members to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws and hotel or company policies and procedures
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
Requirements
What we need from you:
• Bachelor’s degree / higher education qualification / equivalent
• 3 years’ of related experience in HR leadership role
• Professional HR designation preferred
• Ability to maintain confidentiality
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