1 job as Field Service Director in Indonesia

Responsibilities

• Develop and implement strategic plans to achieve company goals and objectives in the field service department.
• Supervise and manage a team of field service technicians, providing guidance, training and support to ensure delivery of high quality service.
• Monitor and analyze field service operations, identify areas for improvement and implement corrective actions when necessary.
• Collaborate with other departments, such as sales and customer service, to ensure smooth coordination and effective communication.
• Build and maintain strong relationships with key clients, addressing their needs and concerns quickly and effectively.
• Develop and manage field service budgets, ensuring cost-effective operations and resource allocation.
• Keep abreast of industry trends and best practices, incorporating them into field service department processes and procedures.
• Implement and maintain quality control measures to ensure consistent service excellence and customer satisfaction.
• Conduct regular performance evaluations of field service technicians, providing feedback and coaching to improve their skills and performance.
• Prepare and present reports on field service activities, including key performance indicators, to senior management.

Requirements

• Bachelor's degree in a relevant field such as engineering or business administration
• Minimum 10 years experience in field service management, preferably in a similar industry
• Proven track record of successfully leading and managing a team of field service technicians
• Strong technical knowledge and understanding of company products and services
• Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders

Skills