Upcountry Transport Manager
About this position
Responsibilities
• Manages the distribution center operations covering the functional areas of Helpdesk, Transport Admin. and Dispatch to meet agreed service levels.
• Conducts and coordinates project initiatives in the department to help improve operational efficiency and ensures operations and transportation partners are compliant to Good Distribution Practices (GDP) and Good Storage and Distribution Practices (GSDP) and costs are within budget at all times.
• Manages Dispatch and team to meet committed performance targets.
• Leads the coordination with other sections, departments and external parties – principals and customers to resolve operational issues and concerns.
• Manages operations to ensure timely and accurate return of proof of delivery (POD) documents from trucker to ZPL.
• Coordinates with trucker to follow through on returned proof of delivery.
• Ensures staff is able to provide updated information on status of delivery and POD return.
• Ensures staff accounts with trucker status of all unreturned PODs and stocks.
• Manages claims and processing of charges to trucker for damaged goods and unreturned PODs.
• Manages the coordination of Distribution Center with Customer Response Center (CRC) team.
• Coordinates with other sections and departments to resolve operational issue and concerns.
• Conducts trade visit to key customers to get feedback on delivery services of the company.
• Manages proper coordination of rejections upon delivery between concerned parties – ZPL Sales Distribution Center, Customer Service, Principals and customers.
• Develops, reviews and recommends performance appraisal system for truckers to help ensure compliance of operations to standard operating procedures and Good Storage and Distribution practices.
• Conducts performance audits of truckers in Bangkok and upcountry cross-docking points.
• Coordinates with truckers to come up with agreed corrective actions.
• Designs and conducts training program for trucking companies.
• Monitor trucker performance of using track and trace system.
• Continuously improves operations to meet with the agreed service performance indicators.
• Reviews, analyses and recommends on resource requirements of distribution center operations.
• Develops working relationships with principals and customers by met and information requests are provided.
• Prepares and manages distribution center budget, both for operating expenditures.
• Documents and prepares standard operating procedures and conducts.
• Conducts performance management and develops training program.
• Site survey on the location for network hub across main provinces.
• Set up and develop process of transport for network hub.
• Performs other tasks that may be assigned from time to time.
Requirements
• Minimum of Bachelor’s degree in Logistics or related field.
• Minimum 5 years experience in supply chain, logistics and distribution.