Zoomlion Heavy Industry (Thailand) Co., Ltd. (Nakhon Ratchasima)
Nakhon Ratchasima,
Thailand
Founded in 1992, Zoomlion Heavy Industry Science & TechnologyCo., Ltd is mainly engaged in developing and manufacturing major high-tech equipment in the areas of agricultural, building, energy, environmental, and transport engineering, and it is a continuously innovating global enterprise. The company’s registered fund is 7.706 billion RMB. The company employed nearly 30,000 people and ranked 6th among the world’s equipment manufacture company.
With the globalization, the company started to expand its overseas business in 2002. Now the company has business relations in more than 80 countries and regions. Zoomlion’sproducts are exported to the Middle East, Russia, South America, Africa, Southeast Asia, Europe, United States, Australia and other high-end market with the overseas annual sales of more than 1billion RMB. At present, the company has subsidiaries in Thailand, United Arab Emirates, Russia, Australia, India, South Africa and more than 10 other countries. It also has permanent offices in Algeria, Saudi Arabia, Chile, Kazakhstan and more than 20 other countries. At the same time, the company is centered on United Arab Emirates, Thailand, Brazil and other countries to gradually build a global logistics network and spare parts supply system. The company is active in the world's major heavy industry machinery exhibition, such as Germany’s BAUMA, United States’ CONEXPO, France’s INTERMAT, Russia’s CTT and the Middle East’s BIG5, etc.
The Service Manager is responsible for supervising and improving the service system at the WH/Service center, ensuring customer satisfaction, and managing service operations effectively.
Responsibilities
•Supervise and assist the WH/Service center to establish and improve the service system
•Cooperate with sales team to handle customer relationship and timely solve service needs, to improve customer satisfaction of the end-user.
•Supervise hotline team, deal complaints punctually, maintain satisfaction of customer and reputation of Zoomlion Service.
•Establish population of Zoomlion product in all regions
•Assign responsible person with new machine for RI, PDI and Delivery Inspection
•Subordinate with local engineer for operator training with customer after delivery
•Assign PM & Repair task to service team in the region by system
•Collect and follow the PM & Repair report of each region, ensure all process be finished in time
•Manage and plan service materials for support customers
•Orientation new staff of service team
•Set training request to HQ based on skill level
•Support other tasks from product managers
Requirements
•Bachelor Degree or above in Mechanical Engineering or Electrical Engineering or equivalent.
•With more than 5 years of after service experience in the manufacturing industry, heavy Equipment.
•Has knowledge in pressure gage, multimeter, Hydraulic diagram and electrical diagram
•Good in communications, responsibility
•Good in English both Spoken and Written (or Chinese would be an advantage).
•Have driving license, can drive to Warehouse and port, if necessary
Benefits
Huneety A.I Salary Estimate
52,000 - 86,000 THB per month
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