Sales & Application Specialist NES, Yogyakarta

Zeiss Group (Indonesia) (Gambir, Jakarta, Indonesia)

DKI Jakarta, Indonesia

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

About this position

The Sales & Application Specialist NES in Yogyakarta is responsible for enabling customer success through revenue management, training, and technical support within a defined territory.

Responsibilities

• Enabling customer success by managing, build revenue, provide training and technical support within a geographically defined territory
• Visit established and prospective customers to maintain and develop strong relationships and educate them on the solutions that ZEISS provides
• Develop and maintain a strong opportunity pipeline and liaise with the Sales Leader and Marketing team to implement sales strategies
• Report regularly on revenue performance to budget and variance analysis
• Maintain complete and accurate customer data and daily sales activity thru CRM platform
• Work with Service Engineer to troubleshoot and resolve customer support cases
• Proactive communication of customer ordering variations with respect to distributor and inventory management
• Provide technical knowledge, operation and application training for new instrument placement as well as conduct refresh training to maintain customer in updated information
• Maintain reliability of instrument performance through routine monitoring of quality control and make sure the instrument has relevant assay problem history and traceable
• Make sure the application and trouble shooting in correct way followed standard procedure guideline
• Represent the company at local and interstate conferences and customer events
• Contribute to the organizational culture and continuous improvement of ZEISS

Requirements

• Bachelor’s degree in science or business
• 2 to 5 years in sales/marketing experience.
• Knowledge in microscope and surgery or medical device is advantageous.
• Experience in managing procurement project or processes at hospital or government board.
• Experience using Customer Relation Management (CRM) platform.
• Experience in operating medical instrument and understand it's system and troubleshoot.
• Intermediate in English (writing and speaking) is a must.
• Proficient in Microsoft Office (Word, Excel, Power Point, Outlook)
• Excellent interpersonal skills to effectively work with many diverse customers
• Excellent in communication & presentation skills
• Advanced skills in encouraging people & influencing decision
• Strong analytical problem solving
• Strong teamwork & project management
• Discipline and self-motivated person, able to work remotely and independently with minimal supervision
• Able to maintain professional appearance and behavior on duty