IT Support Supervisor (Yusen Food Supply Chain (Thailand) Co., Ltd.)

Yusen Logistics (Thailand) Co., Ltd. (Ratchathewi)

Bangkok, Thailand

Yusen Logistics Thailand (YLTH) a comprehensive global-logistics services in land Transportation, licensed custom brokerage, warehousing, container yard, container maintenance & repair, international multimodal transportation & NVOCC, air and ocean freight service solutions, and total logistics solution tailored to the needs of all our customers. We aim to become a truly global logistics provider that responds to our customers' increasingly sophisticated logistical needs, and maintains a world-class scale and quality of service.

About this position

The IT Support Supervisor at Yusen Food Supply Chain (Thailand) Co., Ltd. is responsible for overseeing IT support operations, ensuring effective troubleshooting, and providing training on various technologies.

Responsibilities

• Installing and configuring computer hardware operation system and application.
• Talking staff or clients through a series of actions, either face to face or over the phone to help set up system or resolve issues.
• Trouble shooting system problems and diagnosing and solving hardware or software faults.
• Setting up new users accounts and profiles and dealing with password issue.
• Update security to all client’s regular basis and updated result both problem and progress.
• Coordinate with vendors to repair or replace equipment as needed, including following up on repairs.
• Test and explore new technologies as appropriate.
• Manage training sessions or provide tips for Yusen Food users on using O365 (email, MS Teams, OneNote, OneDrive, O365 on mobile).

Requirements

• Bachelor's degree or higher in Computer Sciences, Management Information System or relevant field.
• At least 4-5 years experienced in IT support, Help desk technician or related fields.
• Good communication skill and interpersonal skills working with teams.
• Knowledge of basic networking concepts, devices and security.
• Knowledge of Windows operating systems.
• Good command in English.