IT Support Officer (Klongtoey, Bangkok)

Yusen Logistics (Thailand) Co., Ltd. (Khlong Toei)

Bangkok, Thailand

Yusen Logistics Thailand (YLTH) a comprehensive global-logistics services in land Transportation, licensed custom brokerage, warehousing, container yard, container maintenance & repair, international multimodal transportation & NVOCC, air and ocean freight service solutions, and total logistics solution tailored to the needs of all our customers. We aim to become a truly global logistics provider that responds to our customers' increasingly sophisticated logistical needs, and maintains a world-class scale and quality of service.

About this position

The IT Support Officer position in Klongtoey, Bangkok involves providing technical support to employees, resolving IT issues, and ensuring smooth operation of computer systems.

Responsibilities

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Requirements

• Bachelor degree or higher in Computer Sciences, Management Information System or relevant field.
• At least 2-3 years experienced in IT support, Help desk technician or related fields.
• Good communication skill and interpersonal skills working with teams.
• Knowledge of basic networking concepts, devices and security.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Knowledge of Windows operating systems.
• Good command in English.