IT Support Officer (Klongtoey, Bangkok)
About this position
Responsibilities
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
Requirements
• Bachelor degree or higher in Computer Sciences, Management Information System or relevant field.
• At least 2-3 years experienced in IT support, Help desk technician or related fields.
• Good communication skill and interpersonal skills working with teams.
• Knowledge of basic networking concepts, devices and security.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Knowledge of Windows operating systems.
• Good command in English.