Customer Service Supervisor - Warehouse (Pluakdaeng Rayong)

Yusen Logistics (Thailand) Co., Ltd. (Eastern Seaboard Industrial Estate (Rayong) Rayong)

Rayong, Thailand

Yusen Logistics Thailand (YLTH) a comprehensive global-logistics services in land Transportation, licensed custom brokerage, warehousing, container yard, container maintenance & repair, international multimodal transportation & NVOCC, air and ocean freight service solutions, and total logistics solution tailored to the needs of all our customers. We aim to become a truly global logistics provider that responds to our customers' increasingly sophisticated logistical needs, and maintains a world-class scale and quality of service.

About this position

The Customer Service Supervisor - Warehouse is responsible for addressing customer inquiries, developing relationships, and supervising a team to ensure efficient order fulfillment and customer satisfaction.

Responsibilities

• Address and resolve customer inquiries, complaints, and concerns in a timely and professional manner
• Develop and maintain strong customer relationships to improve satisfaction and loyalty
• Collaborate closely with warehouse staff to ensure accurate and timely order fulfillment
• Monitor inventory levels and work with the warehouse team to resolve discrepancies
• Communicate order status updates, shipping delays, or other operational concerns to customers effectively
• Lead, mentor, and supervise a team of customer service representatives in the warehouse setting

Requirements

• Bachelor’s degree in Business Administration, Logistics and Supply Chain Management, or a related field
• Minimum 4 years of experience in customer service, preferably in a warehouse or logistics setting
• Experiences from Automotive Manufacturing Industry and Onsite Customer will be an advantage
• Proficiency in warehouse management systems (WMS) and customer relationship management (CRM) tools
• Knowledge of inventory control, shipping processes and order management
• Excellent communication and interpersonal skills