Customer Service-Export (Ocean Freight Forwarding)

Yusen Logistics (Thailand) Co., Ltd. (Khlong Toei)

Bangkok, Thailand

Yusen Logistics Thailand (YLTH) a comprehensive global-logistics services in land Transportation, licensed custom brokerage, warehousing, container yard, container maintenance & repair, international multimodal transportation & NVOCC, air and ocean freight service solutions, and total logistics solution tailored to the needs of all our customers. We aim to become a truly global logistics provider that responds to our customers' increasingly sophisticated logistical needs, and maintains a world-class scale and quality of service.

About this position

The Customer Service-Export position in Ocean Freight Forwarding involves managing customer bookings, preparing shipping documents, and ensuring timely communication with carriers and overseas agents.

Responsibilities

• Received booking information form customer, place the same information to carrier, release booking confirmation to customer for their export preparation.
• Prepare draft B/L for checking and issue the original one by input into Global Distribution System (GDS).
• Submit shipping instruction to carrier through GDS or carrier website for issuing Master B/L.
• Follow up, checking the expense from carrier in order to prepare invoice to each customer into GDS within time frame.
• Prepare job order to messenger to deliver Master B/L, checking the accuracy and completeness of Master B/L to upload into GDS for posting.
• Pre - alert to Oversea Agent.

Requirements

• Bachelor degree in Business Administration, Logistics Management or any related field.
• Experienced for 1-3 years in customer service of Ocean Freight Forwarding.
• Good command in English.
• Capable in Microsoft Office, particularly in Excel (VLookup, Pivot) and Power Point.
• Attention to documentary, gathering data and follow up.
• Good communication skill and problem solving skill.
• Experienced in coaching and supervising team.