Customer Success Manager
WIZ.AI (South Jakarta, Jakarta, Indonesia)
DKI Jakarta,
Indonesia
WIZ.AI is the leading innovator of AI powered Omnichannel Customer Engagement! Deploying cutting edge conversational AI to enable businesses around the globe to effortlessly connect to their customers at scale, with the right message at the right time, over telephony, chat, messaging and email, to create real connections with their customers.
On track to becoming a unicorn, WIZ.AI has experienced a staggering growth of over ten times year on year. It currently serves over 200 clients, many of which are fortune 500 companies, delivering hundreds of millions of automated omnichannel customer engagements every hour, 24/7, all over the globe!
Backed by globally leading investors such as Tiger Global, GL Ventures and Gaorong Capital together with Singtel Innov8, GGV Capital, Yunqi Partners, Wavemaker Partners, Insignia Ventures and K3 Ventures, who have also invested in the likes of Air BnB, Palantir, Slack, Grab, Tiktok, Alibaba, the company is supported by experienced advisors.
For their innovation, WIZ.AI has been recognised by the Singapore Government and is part of the Infocomm Media Development Authority (IMDA) Accreditation programme which gives it Greenlane priority. They were also selected as one of the 100 most promising Technology Pioneers of 2022 by the World Economic Forum (WEF), Forbes Asia 100 to Watch, as well as the Silver award in the prestigious 2021 Techblazer Awards.
This strong support has allowed WIZ.AI to springboard from its headquarters in Singapore to expand rapidly with local offices all across the region.
About this position
We are seeking a Customer Success Manager to join our team. This role is pivotal in designing and integrating conversational AI solutions for our enterprise customers across various industries including BFSI, Telco, E-commerce, Healthcare and others. The ideal candidate will be responsible for managing the entire project lifecycle, from the pre-sales stage through delivery and ongoing maintenance, ensuring customer satisfaction and continuous business growth.
Responsibilities
• Design AI Talkbot solutions tailored to the specific needs of large enterprise customers, effectively showcasing the value of our products.
• Define product and service scope, ensuring clear boundaries between our solutions and customer systems.
• Lead project management tasks including requirement communications, project planning, team coordination, risk management, and successful delivery.
• Serve as the primary point of contact for project stakeholders, ensuring all teams are aligned with the project goals.
• Maintain and enhance customer relationships, ensuring high levels of satisfaction.
• Proactively identify new business opportunities and requirements to boost Monthly Recurring Revenue (MRR).
Requirements
• Minimum of 2 years of experience in project management or solutions-related roles.
• Minimum of 1 year experience related to software solutions.
• Strong capability in solution design, with excellent writing, presentation, and communication skills.
• Proficiency in English with strong listening, speaking, reading, and writing skills; Chinese communication skills are a plus to work with regional clients.
• Demonstrated ability to create value for customers with excellent systematic and logical thinking.
• Ability to work cross-functionally with various internal and external stakeholders.
• Self-driven and adaptable to the rapid developments within the company.
• Open to cross-regional work and keen to gain overseas work experience.
