Sales Support Executive 1 Position(s)

WHA Group (Mueang Samut Prakan)

Samut Prakan, Thailand

The WHA Group was created in 2003 to answer the strong demand for factory and warehousing solutions at a time when more and more investments were coming into the country, boosting the industrial and manufacturing sectors. Many of these companies were looking for cost-efficient solutions for their operations, and WHA Group accompanied many of them as they grew and expanded, becoming anchors in their respective fields. Today, the number of clients has grown exponentially and the services offered have evolved and diversified, transforming WHA Group into a world-class developer of fully integrated logistics and industrial facilities.

About this position

The Sales Support Executive is responsible for providing support to the sales team, ensuring effective communication and coordination across various departments, and maintaining documentation related to sales and rental agreements.

Responsibilities

• Collaborating with Marketing to updating sales deck and standard tariff
• Collaborating with Sales and Legal department to update rental and maintenance agreement
• Assisting Sales Manager to collate sales forecast for Monthly Sales and Operation Planning with Procurement, QA, Delivery Team
• Assisting Sales Manager to produce weekly sales report
• Establishing documentation filing system to keep track of rental agreement
• Checking to ensure rental contract, vehicle hand over checklist, vehicle reposes check list are properly file (physically and digitally) by Contract No
• Coordinating and scheduling sales meeting between Sales Team and prospective client
• Monitoring and reminding Sales Team to update CRM after every sales pitch and contract sign off
• Coordinating test drive session between Delivery Team, Sales Team, and prospective client
• Preparing and coordinating rental contract signing between Sales Team, Legal Team, and prospective client
• Providing contract details to Accounting department to set up AR Ledger in Accounting System
• Coordinating and scheduling vehicle hand over session between Delivery Team, Sales Team, and prospective client
• Coordinating and scheduling vehicle repossession session between Delivery Team, Sales Team, and prospective client
• Communicating with Client on outstanding Account Receivable (reported by Accounting Department)
• Monitoring customer general enquiry (from websites, from sales desk) to respective stakeholder
• Monitoring customer SOS call and directing to Delivery Team for assistance

Requirements

• Bachelor’s degree in any discipline
• Minimum 5-year experience in sales support or executive secretary capacity
• Customer service experience in an office setting.
• Basic understanding of CRM package
• Basis understanding of truck rental contract
• Professional demeanor and attitude.
• Enjoy communicating and coordinating across cross functional group
• Well versed with Microsoft Office
• Very strong verbal and written skills
• Willing to work on desk bound task