Concierge
About this position
Responsibilities
• Respond to guest requests for special arrangements or services
• Respond to special requests from guests with unique needs
• Gather, summarize, and provide information to guests about the property and surrounding area amenities
• Answer, record, and process all guest calls, messages, requests, questions, or concerns
• Contact appropriate individual or department to resolve guest issues
• Review shift logs and document pertinent information
• Monitor club lounge for seating availability, service, safety, and well-being of guests
• Report accidents, injuries, and unsafe work conditions to manager
• Complete safety training and certifications
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors
Requirements
• Education: High school diploma or G.E.D. equivalent
• Related Work Experience: No related work experience required
• Supervisory Experience: No supervisory experience required
• License or Certification: None required