Accounts Receivable (AR) Collection Specialist
About this position
The Accounts Receivable (AR) Collection Specialist is responsible for managing the collection of outstanding invoices from customers, ensuring timely payment, resolving issues related to overdue accounts, and maintaining healthy cash flow for the company.
Responsibilities
• Collections: Contact clients regarding overdue invoices via phone, email, or written correspondence. Follow up on payment commitments and address any payment issues
• Credit Management: Evaluate and monitor customers' creditworthiness. Establish and review credit limits and terms based on risk assessments and payment history
• Credit Risk Assessment: Conduct credit checks and analyse financial statements to assess potential credit risks. Recommend adjustments to credit terms or limits as necessary
• Customer Relations: Build and maintain strong relationships with clients to facilitate smooth collections. Address and resolve any customer concerns or disputes related to billing and credit terms
• Reporting: Prepare and present reports on account statuses, collection activities, and outstanding receivables. Provide insights into collection trends, credit risk, and areas for improvement
• Compliance: Ensure compliance with company policies, accounting standards, and legal requirements related to collections and credit management. Maintain confidentiality and handle sensitive information with discretion
• Collaboration: Work closely with the finance team and other departments to ensure accurate financial records and resolve any issues impacting collections and credit management
• Process Improvement: Identify opportunities for improving the collections and credit management processes. Implement best practices to enhance efficiency and effectiveness
• Other: Perform other related month-end activities and tasks assigned by the Collection Manager
Requirements
• Bachelor's degree in accounting, Finance, Business Administration, or a related field preferred
• Minimum of 3-5 years of experience in accounts receivable, collections, or a similar role
• Strong understanding of accounting principles, credit management, and collection practices
• Excellent communication and negotiation skills
• Proficiency in accounting software (preferably Dynamics 365 Business Central) and Microsoft Office Suite
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to handle multiple tasks and work under pressure
• Professional demeaner with a strong customer service orientation
• Self-motivated and able to work independently
• High level of integrity and confidentiality
• Proficient in English