STATION MANAGER (SUVARNABHUMI AIRPORT)
Vietjet Air Thailand (Bang Phli)
Samut Prakan,
Thailand
VietJetAir – a dynamic, innovative airline – has quickly won passengers’ hearts to become the most favorite airline in Vietnam and in the region.
The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service, helping to lead the Vietnam aviation industry into a new era. VietJetAir is already well-known in Southeast Asia for providing passengers with a wide range of flying routes as well as its trademark fun and friendly service and easy to use online booking and purchase systems.
VietJetAir has been honored with prestigious prizes in Vietnam and in the world. At the “Budgies & Travel Awards”, held in London, VietJetAir, along with SpiceJet (India), EasyJet (England), Southwest (USA) and AirAsia X( Malaysia), was shortlisted in the category for “Top 5 Best New Route Launch.”
VietJetAir has also awarded as “The Airline with Cultural Creative and Entertainment in-flight Programs” by the Asian Record Organization and earned a “Golden Star Award for Quality” from Business Initiative Directions (B.I.D), Switzerland. Furthermore, the airline earned Merit of Distinction by Ministry of Transport of Vietnam in two years continuously, Vietnam National Administration of Tourism & Vietnam Tourism Association and was declared “the most friendly transportation and best promotion Airline in Vietnam” by Spend & Use Advisory Magazine.
About this position
The Station Manager at Suvarnabhumi Airport is responsible for overseeing various operational aspects, ensuring efficient passenger and cargo handling, and maintaining high service standards.
Responsibilities
• Monitor and control Company KPI, OTP, OTT and TAT target, including: Passenger handling in terminal and on ramp, bag handling in terminal and on ramp, and Cargo handling.
• To ensure that all manuals are kept current and available for staff reference.
• Train agents, disciplines, evaluates, and documents employee performance.
• Issues disciplinary action and makes a corrective action plan to assist employee in altering their behavior.
• Review service agreements with the suppliers that provide services at station and cost control.
• Monitor and control staff scheduling, reporting, and absences.
• Maintains good working relations with customers and airport authorities.
• Ensure staff have teamwork and communicate well.
• Other assignments from the direct Manager.
Requirements
• At least 5 years working experience in the aviation industry.
• Relevant certifications in ground operations.
• Proven knowledge in ground operations and or customer services.
• Background in airline operations and/or customer care management.
• Strong background in Aviation Ground Operations.
• Able to work in shift and work under pressure.
