GROUND OPERATIONS EXECUTIVE (SUVARNABHUMI AIRPORT)

Vietjet Air Thailand (Bang Phli)

Samut Prakan, Thailand

VietJetAir – a dynamic, innovative airline – has quickly won passengers’ hearts to become the most favorite airline in Vietnam and in the region. The airline’s mission is to meet the increasing travel demands of domestic and international travelers by providing punctual flights and a high quality of service, helping to lead the Vietnam aviation industry into a new era. VietJetAir is already well-known in Southeast Asia for providing passengers with a wide range of flying routes as well as its trademark fun and friendly service and easy to use online booking and purchase systems. VietJetAir has been honored with prestigious prizes in Vietnam and in the world. At the “Budgies & Travel Awards”, held in London, VietJetAir, along with SpiceJet (India), EasyJet (England), Southwest (USA) and AirAsia X( Malaysia), was shortlisted in the category for “Top 5 Best New Route Launch.” VietJetAir has also awarded as “The Airline with Cultural Creative and Entertainment in-flight Programs” by the Asian Record Organization and earned a “Golden Star Award for Quality” from Business Initiative Directions (B.I.D), Switzerland. Furthermore, the airline earned Merit of Distinction by Ministry of Transport of Vietnam in two years continuously, Vietnam National Administration of Tourism & Vietnam Tourism Association and was declared “the most friendly transportation and best promotion Airline in Vietnam” by Spend & Use Advisory Magazine.

About this position

The Ground Operations Executive at Suvarnabhumi Airport is responsible for ensuring smooth processing and assistance for special passengers, particularly during flight disruptions. This role involves coordination with various airport agencies and departments to provide necessary support and services.

Responsibilities

• Be able to work in Suvarnabhumi Airport (BKK)
• Lost and Found Centralized Service Executive
• Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of special passengers
• Handling Special passenger when flight disruption and irregularity flight such as Delay or cancel flight.
• Coordinate with GHA or concerned department to book the hotel and transportation to support passenger when flight disruption and Coordinate with concern department.
• Coordinate VIP Lounge for special passenger (CIP, VIP and SKYBOSS passenger).
• Coordinate with other departments and station pertaining for special passenger.
• Assist special passenger to baggage identified area, and baggage transported by porter(if requested), exit through customs
• Raised Passenger Irregularity Report (PIR) for any mishandled baggage.
• Create a baggage on hand record for unclaimed /surplus baggage
• Conduct primary tracing on mishandled baggage cases.
• Retrieving and responding email and telephone.
• Coordinate with other departments and station pertaining baggage mishandled.
• Authorized personnel can only issue authorization of payment (discharge voucher).
• Handle Found Property on Thai Viet jet premises.

Requirements

• Bachelor’s Degree in any field
• Minimum 2-3 Years’ experience in customer service with 2-3 years’ experience in airline industry.
• Analytical with problem solving skills and able to handle passenger complaints.
• Good writing skills and able to handle passenger complaints.
• Good knowledge of MS word, Excel and PowerPoint.
• Able to perform under pressure in a challenging environment.
• Proficient in oral and written English and Thai or local language where staff is located.
• Possess good management and leadership abilities.
• Possess good interpersonal and communication skills to collaborate effectively with passengers.