Customer Service Engineer - Power

Vertiv (Thailand) Co., Ltd. (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

With operations in more than 130 countries, Vertiv helps meet the world's demand for continuous connectivity, delivering the next generation of cloud and edge infrastructure. With technology roots that go back to cooling the first mainframe and a business pedigree that grew up with Emerson, Vertiv has the entrepreneurial spirit of a $4-billian start-up. New employees are part of the team from day one, working with, learning from and teaching peers at all levels. Each employee's annual professional development goals (even the CEO's) are visible to all, so everyone can see the company's path forward. The casual dress at all levels reflects the roll-up-your-sleeves culture.

About this position

The Customer Service Engineer - Power is responsible for managing product claims, maintaining stock levels, providing preventive and corrective maintenance services, and ensuring compliance with safety standards while delivering high-quality service to customers.

Responsibilities

• Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA).
• Managing minimum stock levels and replenishment to ensure goods are available for urgent cases.
• Providing all preventive maintenance services on-site through shift rotation assignments.
• Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
• Preparing and delivering incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed.
• Providing service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
• Strictly complying with VERTIV's and the customer's safety standards and policies.
• Exercising a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels.
• Keeping up to date with knowledge and application of company products/services.
• Continually developing and improving as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.

Requirements

• Bachelor degree in Electrical, Electronic Engineering.
• Minimum of 3 years of experience in the power utility maintenance and services industry.
• Understanding and knowledge of power-related products, especially for UPS, is an advantage.
• Basic computer skills required.