Field Service IX - Thermal

Vertiv (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.

About this position

The Field Service IX - Thermal position is a strategic role focused on assisting the Operations Manager in delivering high-quality service to customers, maintaining air conditioning systems, and supporting the development of technicians.

Responsibilities

• Assist the Operations Manager, Thermal to carry out the company's commitment and promise delivery of service level to the customers.
• To provide technical support and assistance in the cost evaluation for 'time & material' repair quotation.
• To assist in the cost evaluation required for 'time & material' repair quotation.
• Participate and contribute to the training, supervision, motivation and development of the senior technicians and technicians for continual improvement and optimized performance.
• Keeping up to date the knowledge and application of company products/services.
• Continually developing and improving himself as a service professional by self analysis, reading, benchmarking against the best in the industry and practicing.
• Exercise a professional and customer oriented approach with a service level reflecting Vertiv as a company of world class quality.

Requirements

• Minimum University Degree.
• Excellent knowledge in air-conditioning.
• Minimum 2 years' experience in Service Engineer position.
• Computer literacy.
• Good technical knowledge.
• Excellent skills in technical analysis.
• Good communication skills both towards customers and internally.
• Analytical, reliable, hardworking, strong commitment to excellence.
• Customer orientated team player and self-motivated, creative, analytic and innovative.
• Good leadership to coach and guide technicians.