Vallen Asia is a leading provider of Integrated Supply Chain Solutions and MRO Industrial Distribution across Asia. Through its dedication to design, build, and operate best-in-class solutions, Vallen help businesses to optimize their ‘Total Cost of Ownership’ (TCO) for the Indirect Material Supply (IDM) Chain.
Vallen Asia, with presence in Singapore, Malaysia, Thailand and China, is part of the Sonepar Group — one of the world's leading international service companies. Vallen Asia leverages on the global strength of the Sonepar Group to extend its international reach to local clients. With an extensive range of industrial MRO product offerings and digital business tools to meet industry demands, Vallen Asia continues to expand and adapt to changes in the market, reinforcing its position as the market leader. www.vallen.asia
As Sales Coordinator, you are the face of Vallen to our customers. Your tact, sensitivity and professionalism strongly influence customer satisfaction and Vallen’s prosperity. You partner with your team to generate sales, provide excellent customer service and smooth day-to-day operational support to your customer accounts.
Responsibilities
• Meet the lead generation target required.
• Demonstrate customer service excellence by quoting, receiving, fulfilling and following up on account orders and enquiries within a stipulated timeframe, and ensuring timely dispatch and delivery of product orders.
• Process billing timely to ensure smooth accounts receivable. You also process credit notes and debit notes when required.
• Manage forwarders and courier providers to ensure cost effectiveness and efficiency.
• Ensure customer order data accuracy in the ERP.
• Provide accurate periodic reports.
• Manage filing for the department.
• Ensure world class customer service is achieved.
• Ensure compliance with Vallen’s sales policies and procedures.
Requirements
• Diploma in related discipline
• Excellent customer service skills
• Excellent organizational skills
• Excellent attention to details
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