Key Account Manager

Vallen Thailand (Suan Luang)

Bangkok, Thailand

Vallen Asia is a leading provider of Integrated Supply Chain Solutions and MRO Industrial Distribution across Asia. Through its dedication to design, build, and operate best-in-class solutions, Vallen help businesses to optimize their ‘Total Cost of Ownership’ (TCO) for the Indirect Material Supply (IDM) Chain. Vallen Asia, with presence in Singapore, Malaysia, Thailand and China, is part of the Sonepar Group — one of the world's leading international service companies. Vallen Asia leverages on the global strength of the Sonepar Group to extend its international reach to local clients. With an extensive range of industrial MRO product offerings and digital business tools to meet industry demands, Vallen Asia continues to expand and adapt to changes in the market, reinforcing its position as the market leader. www.vallen.asia

About this position

As Key Account Manager, you are the face of Vallen to customers. You will be partnering with customers to provide and manage indirect material supply chain solutions for their businesses and supply chain objectives. The opportunity involves a mix of managing the current businesses and finding new ones within your customer accounts. Your knowledge on supply chain combined with your communication skills, relationship building skills, entrepreneurship, influencing and analytical abilities shape how your existing and new businesses grow.

Responsibilities

• Be the key figure for driving revenue and margin growth within your customer accounts, which means meeting and exceeding all business measures such as EBIT and working capital.
• Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.
• Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
• Be accountable for the smooth daily operations and updated selling prices associated with your customers.
• Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
• Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
• Identify and secure new opportunities within your customer accounts.
• Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Vallen brand to the highest level.
• Ensure compliance with Vallen’s sales policies and procedures.
• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline.
• Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers.
• Ability to think strategically and communicate effectively with all levels of management.
• Ability to manage ambiguity and apply problem-solving skills.
• Ability to influence across teams, creating effective internal business partnerships.
• Ability to effectively manage multiple projects and work effectively under deadlines.
• Understanding of financial concepts such as EBIT and working capital.