IT Manager (Fashion / Retail)

Valiram (Thailand) (Bangkok)

Bangkok

Bangkok, Thailand

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam and the Philippines. Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Victoria's Secret, Michael Kors, MLB Korea, Bacha Coffee and Chloe, as well as original and innovative retail concepts such as, Swiss Watch Gallery, Flying Emporium and Beauty Love. Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia.

About this position

The IT Manager will supervise and coordinate the analysis, evaluation, development, testing, and implementation of all software applications for the group, providing complex administrative support to the Chief Information Officer.

Responsibilities

• Assume management responsibility for the analysis, evaluation, development, testing and implementation software.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
• Plan, direct, coordinate and review the work plan for enterprise application team.
• Conduct diagnostic investigations of program errors and implement or recommend solutions or methodologies for resolution.
• Participate in the employee interview/selection process. Train, evaluate and communicate with assigned staff. Provide or coordinate training.
• Work with employees to correct deficiencies. Implement discipline as needed.
• Manage the relationship and expectations of user personnel and divisions.
• Assists the IT organization in defining the implementing its business plan and goals to support the strategy and goals of the organization.
• Providing application configuration and maintenance on all application, by becoming an expert on the use of all aspects of these systems.
• Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries;
• Working with the Business Systems Support Analyst in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team

Requirements

• Bachelor’s Degree in Information Systems or related field
• Minimum 3-5 years management experience in luxury goods or retail environment
• Work is normally performed in a combination of retail outlet and corporate work environment
• Normal corporate hours. On Call work will be required from time to time
• Good English speaking