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Assistant/ Store Manager (Bath and Body Works)

Valiram (Thailand)
Valiram (Thailand) (Bangkok)
Bangkok
Bangkok, Thailand 🇹🇭
Valiram (Thailand)
Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam and the Philippines. Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Bath & Body Works, Victoria's Secret, Michael Kors, MLB Korea, Bacha Coffee and Chloe, as well as original and innovative retail concepts such as, Swiss Watch Gallery, Flying Emporium and Beauty Love. Creating world-class retail environments that offer compelling and luxurious shopping experiences is the hallmark of the group, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The group is headquartered in Kuala Lumpur, Malaysia.

About this position

The Assistant/Store Manager at Bath and Body Works is responsible for executing sales initiatives, leading the team to provide exceptional customer service, managing inventory, and ensuring store operations align with company standards.

Responsibilities

• Execute the main sales initiatives of the Brand
• Daily, weekly and monthly action plan to deliver the expected sales results
• Analyze sales figures, monitor expenses to optimize sales and profits
• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer
• Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved
• Work with the team to best handle customer complaints
• Perform and supervise store opening and closing procedures and to ensure the process follows company SOPs
• Ensure proper care of stocks, fixtures and furniture within the store, and always kept neatly and tidy
• Be vigilant and practice regular checks on staff movements during operating hours
• Work with the store staff to manage inventory and minimize stock losses
• Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner
• Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions
• Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store
• Conduct on the job trainings and give proper product trainings/knowledge and lead the floor staff in achieving sales and other store target
• Regular store meetings to ensure accurate and consistent communication to the staff
• Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback
• Improve staff morale leading to positive and dynamic working attitude
• Maintain general and acceptable staff working conditions
• Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct

Requirements

• Bachelor's Degree in in related field or equivalent experience
• Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organizational skills – able to manage multiple demands with competing priorities and allocate time effectively
• Ability to analyze situations and resolve issues with innovation and creativity
• Ability to challenge and influence operational processes
• Good English speaking