Marketing Analyst

UPS Parcel Delivery Service Ltd. (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

UPS's Global and Asia Pacific headquarters are located in Atlanta, Georgia, and Singapore. UPS delivers 20.7 million packages and documents each day across more than 220 countries and territories with more than 26,000 Access Point Network locations. Today, UPS employs more than 481,000 people worldwide, and operates a fleet of over 108,200 vehicles including more than 8,500 alternative fuel and advanced technology vehicles. UPS was established in Thailand in 1988 as part of its international expansion strategy. In Thailand, UPS currently operates eight facilities located in close proximity to key industrial areas in Bangkok, Samut Prakan, and Nakhon Ratchasima. UPS continues to strengthen its capabilities across Asia, including Thailand, to help UPS customers uncover new business potential and benefit from cross-border trade opportunities. Some of UPS's recent service and technology enhancements include the expansion of UPS My Choice to facilitate flexible delivery plan, UPS eFulfillment offering one-stop service fulfillment to e-commerce customer managing multiple online marketplaces, addition of Trade Management Services to the UPS customs brokerage portfolio in Thailand, expansion of time-definite UPS Express service in Thailand, faster delivery times from Thailand to major cities in the U.S., Europe and Intra Asia region, and extended pick-up cut-off time for export shipments from selected postal areas in Thailand.

About this position

This position supports the marketing function by developing and compiling standard and ad-hoc marketing reports. He/She integrates marketing data and information from multiple sources to produce reports and support the marketing of UPS products and services including sales support, product management, and resource management.

Responsibilities

• Summarizes and communicates results and implications to initiators of requests.
• Compiles and updates information in standard reports for timely distribution to stakeholders.
• Gathers data required to respond to ad-hoc requests.
• Builds databases to manage data for new reports.
• Documents queries used to build reports to ensure reliability.
• Interacts with data providers regarding source data to ensure quality and efficiency of processing.
• Presents report findings internally to keep workgroups informed and up-to-date.

Requirements

• Sales Support: Supports sales with questions regarding processes, contracts, tools, and resources.
• Product Management: Works with cross-functional teams to support, manage, and improve product portfolio and processes.
• Resource Management: Maintains, updates, and enhances the resources and information available on UPS.com, and Product Knowledgebase.
• Applies Information Analysis & Solution Generation Knowledge: Utilizes computer-based analytical and information management tools in order to perform routine analysis; documents approach and findings; reviews results with others as appropriate.
• Applies Problem Definition & Structuring Knowledge: Identifies key factors behind basic problems and establish a path to solve them; proposes approaches to solve more complicated problems; investigates and diagnoses anomalies in routine business results.
• Conducts Customer Business Process Analysis: Familiar with the primary customer business processes in which UPS solutions are most frequently applied (e.g., order management, shipping, receiving, returns, accounts receivable and accounts payable); within area of responsibility, able to describe customer benefits through the application of UPS solutions.
• Experience using Microsoft Office Suite, specifically Access.