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GBS Sr Customer Service Rep

UPS Parcel Delivery Service Ltd. (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
UPS's Global and Asia Pacific headquarters are located in Atlanta, Georgia, and Singapore. UPS delivers 20.7 million packages and documents each day across more than 220 countries and territories with more than 26,000 Access Point Network locations. Today, UPS employs more than 481,000 people worldwide, and operates a fleet of over 108,200 vehicles including more than 8,500 alternative fuel and advanced technology vehicles. UPS was established in Thailand in 1988 as part of its international expansion strategy. In Thailand, UPS currently operates eight facilities located in close proximity to key industrial areas in Bangkok, Samut Prakan, and Nakhon Ratchasima. UPS continues to strengthen its capabilities across Asia, including Thailand, to help UPS customers uncover new business potential and benefit from cross-border trade opportunities. Some of UPS's recent service and technology enhancements include the expansion of UPS My Choice to facilitate flexible delivery plan, UPS eFulfillment offering one-stop service fulfillment to e-commerce customer managing multiple online marketplaces, addition of Trade Management Services to the UPS customs brokerage portfolio in Thailand, expansion of time-definite UPS Express service in Thailand, faster delivery times from Thailand to major cities in the U.S., Europe and Intra Asia region, and extended pick-up cut-off time for export shipments from selected postal areas in Thailand.

About this position

This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case.

Responsibilities

• Provide customer service
• Input and investigate cases
• Field calls
• Monitor the process of solving the customer's case
• Document incoming information regarding the customer's concern
• Investigate all evidence until the case is completed

Requirements

• Skills and passion for leading yourself or teams
• Ability to cultivate skills and take to the next level