Trade Claim Admin Leader

Upfield (Tangerang, Banten, Indonesia)

Banten, Indonesia

People around the world are embracing plant-based foods for both health and ethical reasons. We are the largest plant-based food company in the world. Our vision for a “Better Plant-Based Future” drives positive change in people’s health, their daily lives and our planet’s sustainability. Upfield dedicates the sharpest minds to pioneer innovation in the plant-based food industry everyday. Since 1871, we have been the authority in the spreads category which gives us unmatched experience, know-how and inspiration to deliver on our mission. We want to bring joy to consumers lives whether that's through spreading, baking or cooking.

About this position

The Trade Marketing Claims Leader oversees a team of trade claim administrators, ensuring that all customer trade claims are processed efficiently, accurately, and in compliance with company policies and standards.

Responsibilities

Key Responsibilities:
• Claims Management:
• Coordinate with trade claim administrators and customers to gather all required documentation for claims processing (e.g., proof of purchase, product images, etc.).
• Process and validate customer claims based on supporting documents.
• Review and assess the eligibility of claims based on Sales Briefs.
• Ensure timely resolution of claims until credit notes are issued.

• Customer Communication:
• Serve as the primary point of contact for customers submitting claims.
• Provide timely responses to customer inquiries, explaining claim procedures, status updates, and next steps.
• Address any escalated concerns or dissatisfaction and find solutions.

• Data Entry and Record Keeping:
• Maintain accurate and up-to-date records of all claims, actions taken, and outcomes.
• Enter claim details into the company's claims management system (e.g., [System Name]).

• Collaboration and Coordination:
• Work closely with internal departments (finance and sales) to process claims effectively and ensure customer satisfaction.
• Collaborate with the Distributor Claims Department for efficient claim resolution.

• Compliance:
• Ensure all trade claim administrators have work plans in achieving resolution and speeding up the trade claim process.
• Ensure all claims are processed in accordance with company policies and Sales Briefs.
• Monitor claim outcomes to ensure compliance with agreed-upon timelines and service level agreements (SLAs).
• Conduct periodic audits of claim files to ensure accuracy and completeness.

Requirements

Required Skills And Qualifications:
• Education: A bachelor's degree in business administration, marketing, or a related field is preferred.
• Experience: Prior experience in claims administration, customer service, or a similar role within the consumer goods industry is a plus. Managing previous trade claim administration experience is a must.
• Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook); experience with claims management software is a plus.
• Communication Skills: Excellent written