Customer Development Manager - Food Service - West Lead

Upfield (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

People around the world are embracing plant-based foods for both health and ethical reasons. We are the largest plant-based food company in the world. Our vision for a “Better Plant-Based Future” drives positive change in people’s health, their daily lives and our planet’s sustainability. Upfield dedicates the sharpest minds to pioneer innovation in the plant-based food industry everyday. Since 1871, we have been the authority in the spreads category which gives us unmatched experience, know-how and inspiration to deliver on our mission. We want to bring joy to consumers lives whether that's through spreading, baking or cooking.

About this position

The Customer Development Manager (West Lead) is responsible for leading and managing Customer Development Managers across the West Area, focusing on relationships with HoReCa clients and driving customer engagement, sales growth, and service delivery.

Responsibilities

• Leadership and Team Management:
• Directly manage, supervise, and support the Customer Development Managers (CDMs) in their daily and strategic activities.
• Conduct regular coaching sessions and provide feedback to enhance team performance and skills.
• Drive collaboration and teamwork across CDMs to deliver customer-focused results.
• Customer Engagement and Retention:
• Build and nurture strong relationships with HoReCa clients and operators in the West Area.
• Identify and secure new opportunities to onboard potential clients and grow existing accounts.
• Ensure customer satisfaction by addressing unique client needs and offering tailored solutions.
• Sales Planning and Strategy Execution:
• Develop and oversee sales plans that align with the company’s goals and targets for the region.
• Monitor sales performance and identify areas for improvement to achieve or exceed sales targets.
• Collaborate with the marketing team to create initiatives that promote product usage and brand loyalty.
• Market Analysis and Reporting:
• Analyze market trends, customer behavior, and competitor activities to inform sales strategies.
• Provide accurate sales forecasts and performance reports to senior management.
• Regularly update customer databases and identify potential growth opportunities.
• Field Support and Problem-Solving:
• Provide hands-on support to CDMs by visiting clients and resolving field challenges.
• Act as a point of escalation for issues requiring immediate solutions or internal collaboration.
• Offer strategic guidance to address customer complaints and disputes efficiently.
• Cross-Functional Collaboration:
• Work with internal teams, such as supply chain and marketing, to ensure timely delivery of products and services.
• Align CDM activities with overall business strategies and customer service goals.

Requirements

• Education:
• Bachelor’s degree in Business Administration, Marketing, Hospitality, Food Technology, or a related field.