Frontliner Apprentice Program (Kelapa Gading - Jakarta)

UOB (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

Guided by Asian principles of prudence, enterprise and commitment for more than 80 years, we are committed to building a better future for ASEAN. Through our extensive network and suite of capabilities, we are uniquely positioned to offer financial solutions to the people living in, as well as businesses that connect with and operate within the region.

About this position

This apprenticeship is an excellent opportunity for someone looking to start a career in banking and financial services. You will receive comprehensive training and hands-on experience in customer service, helping customers with their banking needs while developing essential skills for a future in the industry.

Responsibilities

Key Responsibilities:
• Customer Support: Assist customers with their inquiries, including account information, transaction issues, and general banking questions.
• Account Management: Help customers manage their accounts, including opening new accounts, updating account information, and handling basic transactions.
• Problem Resolution: Work with customers to resolve any issues or concerns they may have, ensuring a positive experience.
• Product Knowledge: Gain a thorough understanding of the bank’s products and services to effectively assist customers and promote relevant offerings.
• Compliance: Ensure all interactions with customers adhere to banking regulations and company policies.
• Team Collaboration: Work closely with team members and other departments to provide seamless service to customers.
• Training and Development: Participate in training sessions to build your knowledge and skills in banking and customer service.

Requirements

Candidate Qualification:
• Minimum D3 or equivalent (or at least at the final year / Semester 6 th ). For candidates who currently still in program study should provide declaration letter stating that studying will not interfere with their work.
• Fresh graduate or having working experience maximum 2 years.
• Having strong interpersonal and communication skill.
• Willing to be placed/relocate in UOB Branch.