VP, Head of Fraud Control Operations

UOB (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Guided by Asian principles of prudence, enterprise and commitment for more than 80 years, we are committed to building a better future for ASEAN. Through our extensive network and suite of capabilities, we are uniquely positioned to offer financial solutions to the people living in, as well as businesses that connect with and operate within the region.

About this position

Head of Fraud Control Operations will lead the strategic direction and operational execution of fraud control activities within the bank. This role encompasses the oversight of rule management for CASA and card operations, the development and maintenance of fraud management information systems (MIS), governance and forum management, as well as ensuring the highest standards of quality assurance across all fraud-related operations.

Responsibilities

• Lead the development, implementation, and optimization of fraud detection and prevention rules across CASA and card operations.
• Continuously monitor and adjust fraud rules to address emerging threats and reduce false positives, ensuring compliance with regulatory requirements.
• Collaborate with relevant departments to ensure alignment of fraud rules with overall risk management strategies.
• Oversee the design, development, and maintenance of fraud MIS to ensure accurate and timely reporting of fraud incidents.
• Analyze fraud data to identify trends, root causes, and areas for improvement in fraud prevention strategies.
• Provide regular updates and reports to senior management and relevant committees on fraud trends and control effectiveness.
• Chair or actively participate in fraud-related governance forums, ensuring that all relevant stakeholders are informed and engaged in the decision-making process.
• Develop and implement governance frameworks that support effective fraud risk management across the organization.
• Ensure that all governance practices adhere to regulatory standards and internal policies.
• Lead the quality assurance function within fraud control operations, ensuring that all processes, controls, and systems meet the highest standards.
• Conduct regular audits and assessments of fraud control processes to identify gaps and areas for improvement.
• Implement continuous improvement initiatives to enhance the efficiency and effectiveness of fraud control operations.
• Build and maintain strong relationships with key internal and external stakeholders, including regulators, auditors, and industry bodies.
• Act as the primary point of contact for all fraud-related matters, ensuring clear and effective communication with stakeholders.
• Provide leadership and direction to the fraud control operations team, fostering a culture of accountability, innovation, and continuous learning.
• Mentor and develop team members, ensuring that they have the skills and knowledge necessary to effectively manage fraud risks.
• Drive a performance-oriented environment that emphasizes excellence in fraud prevention and control.

Requirements

• Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field; a Master’s degree is preferred.
• Minimum 10-15 years of experience in fraud control, risk management, or related roles within the banking or financial services industry.
• Background in fraud, financial risk management service from the consulting firm is a plus.