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SVP, Head of Fraud Control Operations

UOB (Thailand)
UOB (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
UOB (Thailand)
Guided by Asian principles of prudence, enterprise and commitment for more than 80 years, we are committed to building a better future for ASEAN. Through our extensive network and suite of capabilities, we are uniquely positioned to offer financial solutions to the people living in, as well as businesses that connect with and operate within the region.

About this position

The SVP, Head of Fraud Control Operations will lead the strategic direction and operational execution of fraud control activities within UOB, ensuring the highest standards of quality assurance across all fraud-related operations.

Responsibilities

• Lead the strategic direction and operational execution of fraud control activities within the bank.
• Lead the development, implementation, and optimization of fraud detection and prevention rules across CASA and card operations.
• Continuously monitor and adjust fraud rules to address emerging threats and reduce false positives, ensuring compliance with regulatory requirements.
• Collaborate with relevant departments to ensure alignment of fraud rules with overall risk management strategies.
• Oversee the design, development, and maintenance of fraud MIS to ensure accurate and timely reporting of fraud incidents.
• Analyze fraud data to identify trends, root causes, and areas for improvement in fraud prevention strategies.
• Provide regular updates and reports to senior management and relevant committees on fraud trends and control effectiveness.
• Chair or actively participate in fraud-related governance forums, ensuring that all relevant stakeholders are informed and engaged in the decision-making process.
• Develop and implement governance frameworks that support effective fraud risk management across the organization.
• Ensure that all governance practices adhere to regulatory standards and internal policies.
• Lead the quality assurance function within fraud control operations, ensuring that all processes, controls, and systems meet the highest standards.
• Conduct regular audits and assessments of fraud control processes to identify gaps and areas for improvement.
• Implement continuous improvement initiatives to enhance the efficiency and effectiveness of fraud control operations.
• Build and maintain strong relationships with key internal and external stakeholders, including regulators, auditors, and industry bodies.
• Act as the primary point of contact for all fraud-related matters, ensuring clear and effective communication with stakeholders.
• Provide leadership and direction to the fraud team.

Requirements

• Proven experience in fraud control operations or a related field.
• Strong understanding of fraud detection and prevention methodologies.
• Excellent analytical and problem-solving skills.
• Ability to lead and manage cross-functional teams.
• Strong communication and interpersonal skills.
• Knowledge of regulatory requirements related to fraud management.
• Experience in governance and risk management frameworks.