UIH - Technical Call / Call Center (English Skill) / New Graduated Welcome

United Information Highway Company Limited (UIH)

United Information Highway Company Limited (UIH) (Chatuchak)

Chatuchak

Bangkok, Thailand

United Information Highway Company Limited (UIH) UIH is Thailand’s leading Digital Infrastructure and Solution Provider for Business, providing inclusive digital network services under Managed Network Services to serve future technology needs in the enterprises. Having fiber optic networks covering all over the country as well as its own data centers, the company offers best-in-class network management services and digital solutions to serve the needs of businesses in the digital era.

About this position

The position is for a UIH - Technical Call / Call Center role, welcoming new graduates with English skills to assist international customers through various communication channels.

Responsibilities

• Answer calls from international customers, reporting incidents in English - Thai by email, phone, and social media
• Respond the emails in both Thai and English by email, phone, and social media
• Follow up on progress and reporting results to customers in both Thai and English by email, phone, and social media
• Responsible for issue explanatory documents to customers in both Thai and English/retrieve traffic reports
• Support customer requires in English such as assist the conference team/join as a representative in meetings/translating documents
• Perform other tasks as assigned by supervisors

Requirements

• Bachelor's degree of Arts majoring in English or any related filed
• Proficiency of writing, speaking and listening in English (TOEIC 550)
• Able to work as a shift & OT
• Work 5-day, 2 day-off per week