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e-Commerce Site Operations Manager

Uniqlo (Thailand)
Uniqlo (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Uniqlo (Thailand)
UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a global brand. Today the company has a total of more than 2,400 UNIQLO stores across the world, including Japan, Asia, Europe, and North America. The total number of stores across Fast Retailing's brands is now close to 3,600.

About this position

UNIQLO (Thailand) Co., Ltd. is seeking an e-Commerce Site Operations Manager to join their Digital team. The ideal candidate should have experience in brand.com platform management and a strong understanding of website, App, and e-commerce infrastructure.

Responsibilities

• Be responsible for Uniqlo’s Website and App operations and customer’s journey optimization.
• Monitor the platform's performance and functionality using various tools, such as GA, Hotjar and backend tools.
• Manage product catalog by ensuring correct sales date, name, product description and tagging.
• Update and maintain product taxonomy according to seasons and business needs.
• Analyze search keywords and optimize the keywords’ synonyms for the best experience for users.
• Perform various website settings according to events. E.g. coupon creation, store information updates,...
• Work with Customer Center and IT to solve customers’ problems related to payment and platforms by conducting transaction investigation.
• Be the point of contact for any issues that occur with the website, App and all O2O platforms.
• Ensure smooth operations for O2O functions by providing manuals and trainings to related parties.
• Oversee testing to ensure proper functionality and coordinate the effort to deploy special features or web pages and App.
• Work with global and local IT persons to request for new features and UI/UX improvement.
• Prepare business cases to support and set the priority for new development requests.
• Work with global and local teams on projects as assigned.

Requirements

• At least Bachelor's degree or higher in Computer Engineering, Business Administration, or any related field
• Good command both of Thai and English (capable for IT communication)
• Proven minimum 5 years working experience in the area of digital product management or brand.com platform management
• Strong analytical, strategic thinking and project management skills
• Excellent interpersonal skill, hands-on, result-driven, process oriented with logical thinking
• Ability to work together with global team, other departments, and agencies
• Be enthusiastic, open-minded with willingness to learn new things
• Desire to work for a global customer centric, fast moving, and result-oriented company
• Ability to work quickly and efficiently and manage your time and deadlines, as well as the ability to adapt to the ever-changing priorities of a fast-paced e-commerce business.