THMYSG Market Quality Operation Lead

Unilever (Thailand) (Huai Khwang)

Bangkok, Thailand

Unilever Thai Group of Companies is a fast-moving consumer goods company with a strong presence in Thailand for more than 80 years. Unilever offers Thai consumers a wide range of leading brands in four categories; Home Care, Personal Care, Foods and Ice cream products. Our Thai portfolio includes major brand icons such as: Comfort, Lux, Vaseline, Citra, Sunsilk, Clear, Pond’s, Dove, Axe, Rexona, Close Up, Breeze, Omo, Sunlight, Knorr, Wall’s, Magnum, Cornetto, Lipton and luxury division Unilever Network. Unilever Thailand employs around 4,000 people and generated annual sales of Baht 40,000 million in 2014.

About this position

The Quality market operation role is the customer and consumer facing segment of Quality in Thailand market, focusing on Quality E2E cold chain in customer facing operations, ensuring compliance to Unilever standards and providing technical quality support.

Responsibilities

Quality Market Operation – Cold Chain
• Supports efforts to drive Quality Improvement in complaints related to quality issues with marketing, sales and rest of supply chain.
• Initiates activities aimed at managing quality issues with customers and channels including rejections, complaints, technical support, product handling and customer waste reduction.
• Provides Quality requirements for physical product returns from customers and provides disposition approval (where needed).
• Prepares reports and communications regarding quality issues in logistics, country that affect market and ensures improvement plans are in place and monitored through regular review.
• Monitors, aggregates and analyzes marketplace and overall product quality data from multiple channels (e.g. consumer & customer care lines, shelf inspections, warehouse & re-packer data, employee observations etc.) to prioritize, escalate and initiate Q improvement activities as appropriate.
• Supports Quality improvement projects within cluster for business complaints, cold chain, and CRQS using data analysis, workshops & toolkits and also digital solution.
• Leads Pallet Quality Improvement based on KPI data, trends analyses and quality improvement methodologies / tools.
• Provides interface with care lines for customer and consumer alert triggers and feedback data.
• Defines CRQS for Secondary and Tertiary Packaging based on Customer needs and globally aligned.
• Ensures regular marketplace on-shelf product assessments are carried out (CRQS evaluations), data is analyzed, and improvement projects are activated and followed up.
• Spends time in market to understand customer and merchandising processes and to identify and activate opportunities for improvement.
• Ensures and verifies ongoing compliance to UL Quali

Requirements

• Strong analytical skills and experience in data analysis.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across functions and teams.
• Experience in quality management or related field.
• Knowledge of cold chain operations and quality standards.
• Proficiency in using digital tools and solutions for quality improvement.