Regional Aftermarket Manager (South&West)

UD Trucks Thailand (Phutthamonthon)

Nakhon Pathom, Thailand

UD Trucks Corporation is a leading Japanese commercial vehicle solutions provider, active in more than 60 countries on all continents. Since its inception in 1935, the company has been an innovation leader with a clear vision to provide the trucks and services the world needs today. With headquarters in Ageo, Japan, the company is committed to go the extra mile for smart logistics with the most dependable solutions for demanding customers. To best support across applications and geographies, UD Trucks offers a full range of trucks; heavy-duty, medium-duty and light-duty as well as associated operational and financial services. Established in 1990, UD Trucks Corporation (Thailand) Co. has more than 30 years’ experience in understanding the local market demands and providing customers with sustainable transport solutions. The company has expanded its dealer network with 13 owned and 6 private strategically located dealerships and is focused on helping customers maximize their profit potential at every given opportunity.

About this position

The Regional Aftermarket Manager (South&West) is responsible for leading dealer revenue and profitability, focusing on customer satisfaction, and developing the competencies of dealer staff while ensuring the profitability of the local aftermarket business.

Responsibilities

• Lead & drive dealer revenue and profitability included all dealer KPI.
• Focus on customer satisfaction through services & parts solution.
• Develop competency & skill for dealer’s staff.
• Profitability of the local aftermarket business (workshop).
• Achieve assigned sales target for service and part for dealers within the assigned territory.
• Responsible for profit & loss (P&L) of the dealer.
• Lead dealer growth and profits by implementing brand “UD” sales and marketing programs, responsible for Workshop Business Plan and budgets.
• Drive & continuously improve dealership operation and KPIs achievement.
• Responsible for the most economical and most cost-efficient usage of resources, technical equipment and consumables.
• Analyze sales, expenses and inventory on each month to maintain profitable goals & the supply of replacement parts.
• Develop the competencies of local workshop employees.
• Plan the human resources in the workshop and achieve consistent high EEI.
• Provide effective leadership and engage in employee communications.
• Motivate and develop employees.
• Drive brand “UD” ranking as best in class in customer satisfaction within the industry and ensure dealer performed in accordance with WPP in terms of process/system and services delivery.
• Develop action plan to retain and recruit prospective customers of the dealers, especially via Service Sales.
• Develop and maintain high level of customer satisfaction.
• Optimize quality regarding Vehicle Service and Repair.
• Responsible for Health & Safety at Work Compliance.
• Responsible for observing the legal regulations concerning occupational safety the prevention of accidents, control of health and safety at work, technical inspections and environmental inspections.
• Responsible for the facilities and the image of the workshop to be in line with DOS and other Quality System requirements.
• Able to conduct “LDS / Impact” system and “Aftermarket basic KPIs” training to Private Dealer up on request.

Requirements

• Bachelor degree of related field
• Possess a minimum of 10 years working experience of which 5 years in management level
• Good command of English
• Background in automotive or heavy equipment with dealership operation management skill
• Strong interpersonal relationship skills, problem solving, result-oriented and customer focus.
• Strong people management, people development and team building skill
• Proven record of high standard performance in business, people, customer and financial management
• Strong Product knowledge
• Good in Business Acumen including financial management