Sales Support Officer (Food Industry)

Ubon Bio Ethanol Pcl (Bangkok)

Bangkok, Thailand

Ubon Bio Ethanol Public Company Limited (the “ Company ” or “ UBE ”) is the largest well-integrated tapioca player in the northeast region of Thailand using cassava roots as raw materials . Its core products include ethanol, tapioca Starch, and cassava flour which are available in both conventional (native) and organic forms. The Company focuses on maximizing the value of by-products from ethanol and starch production process, which include wastewater and cassava pulp, by utilizing the residues as primary feedstock for biogas production. Such biogas will be used as substitute energy in ethanol and starch plants and partly used to produce electricity for its own factories to save electricity cost. The excess amounts of electricity will then be sold to Provincial Electricity Authority (PEA) to create additional source of income. Beside ethanol and starch production, and biogas power generation, the Company extends its business to cover high-value agricultural products with potential to sell domestically and internationally. In 2020, the Company started organic agribusiness with an expansion into coffee market. The Company also carries out research and development for various agricultural products such as production of Total Mixed Ration (TMR) from its own napier grass to feed cattle.

About this position

The Sales Support Officer plays a crucial role in supporting the sales team by managing client orders, ensuring timely delivery, and maintaining strong customer relationships within the food industry.

Responsibilities

Key Responsibilities:
• Support the sales team in managing and processing client orders.
• Collaborate with logistics teams to ensure timely delivery and proper handling of orders.
• Provide updates to clients on order status, shipping schedules, and any potential delays.
• Prepare and maintain sales-related documentation, including contracts, invoices, and delivery notes.
• Generate reports on sales performance, inventory levels, and logistics operations.
• Ensure all documentation complies with company policies and industry regulations.
• Act as a point of contact for client inquiries regarding logistics and delivery issues.
• Address and resolve customer complaints or concerns related to transportation or service quality.
• Maintain strong relationships with clients to ensure repeat business and satisfaction.
• Liaise with logistics providers to schedule shipments and track deliveries.
• Assist in route planning and optimization to support sales order fulfillment.
• Monitor inventory levels and coordinate with warehouses to ensure product availability.
• Prepare quotes, proposals, and presentations for the sales team.
• Support the sales team with data entry, CRM updates, and managing customer databases.
• Assist in organizing sales meetings and logistics-related events.
• Work closely with supply chain, warehouse, and transportation teams to streamline processes.
• Support sales strategies by providing logistical insights and customer feedback.

Requirements

Qualifications:
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 2 years of experience in sales support or logistics coordination.
• Knowledge of logistics operations and supply chain processes.