IT Supervisor (Based in Ubon Ratchathani)

Ubon Bio Ethanol Pcl (Ubon Ratchathani)

Ubon Ratchathani, Thailand

Ubon Bio Ethanol Public Company Limited (the “ Company ” or “ UBE ”) is the largest well-integrated tapioca player in the northeast region of Thailand using cassava roots as raw materials . Its core products include ethanol, tapioca Starch, and cassava flour which are available in both conventional (native) and organic forms. The Company focuses on maximizing the value of by-products from ethanol and starch production process, which include wastewater and cassava pulp, by utilizing the residues as primary feedstock for biogas production. Such biogas will be used as substitute energy in ethanol and starch plants and partly used to produce electricity for its own factories to save electricity cost. The excess amounts of electricity will then be sold to Provincial Electricity Authority (PEA) to create additional source of income. Beside ethanol and starch production, and biogas power generation, the Company extends its business to cover high-value agricultural products with potential to sell domestically and internationally. In 2020, the Company started organic agribusiness with an expansion into coffee market. The Company also carries out research and development for various agricultural products such as production of Total Mixed Ration (TMR) from its own napier grass to feed cattle.

About this position

The IT Supervisor will lead and manage a team of IT technicians, ensuring effective technical support, network management, and project execution while adhering to compliance and budgetary requirements.

Responsibilities

• Lead, mentor, and supervise a team of IT technicians and support staff.
• Schedule, assign tasks, and monitor the team’s performance to ensure timely issue resolution and support.
• Provide training and development opportunities for team members to enhance their skills.
• Oversee technical support services to ensure prompt assistance with hardware, software, network, and IT-related issues.
• Handle complex or escalated issues and provide advanced troubleshooting when necessary.
• Coordinate the maintenance, monitoring, and security of the organization’s IT infrastructure, including servers, networks, and computer systems.
• Ensure that systems are updated, patched, and protected from cybersecurity threats.
• Develop and implement network policies, backup systems, and disaster recovery plans.
• Manage hardware and software inventory, including installation, upgrades, and maintenance.
• Collaborate with the procurement department for purchasing new IT equipment or software licenses.
• Coordinate with software vendors for support and service agreements.
• Assist in planning and executing IT projects, such as software implementation, system upgrades, or new network configurations.
• Track project progress and ensure projects are completed within budget and on schedule.
• Ensure adherence to IT policies and standards, including data security and regulatory requirements.
• Maintain detailed documentation of network configurations, procedures, troubleshooting steps, and system logs.
• Monitor and manage the IT department's budget, including cost control measures.
• Evaluate and recommend cost-effective solutions to improve IT operations.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 3-5 years of experience in IT support or a similar role, with at least 1-2 years in a supervisory position.
• Skills:
• Strong knowledge of IT infrastructure, network systems, and troubleshooting techniques.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.