Customer Service (Chinese Speaking)

Tymphany Acoustic Technology (Thailand) (Ban Bueng)

Chonburi, Thailand

Welcome to Tymphany, the industry-leading, trusted audio ODM partner of world-class audio brands for 90+ years. Our holistic X-IN-1 Technology integrates transducers, amplifiers, acoustics expertise, and mechanical innovations to craft top-tier audio solutions for our customer's success in the consumer, professional, and automotive industries.

About this position

The Customer Service (Chinese Speaking) position involves taking ownership of order management and providing excellent service to customers while ensuring quality work.

Responsibilities

• Takes ownership and responsibility for the day-to-day order entry, order management/fulfillment, provides excellence service to customers and delivers quality work.
• AR/Credit tracking, RMA return arrangement.
• Order Management, receiving the POs and work with PMC team and confirm the PO delivery schedule to customer.
• Delivery monitoring, trace shipment on time delivery, Responds effectively and efficiently to customers inquiries.
• Payment, track the AR and push the payment before OD, issue Credit Memo / Debit Memo.
• Reviews all open sales orders and backlog; follows up with Supply Chain contacts to ensure on-time shipments.
• Cross function/plants coordinate.

Requirements

• Bachelor’s degree in English, Business Administration, Engineering or related fields.
• 2+ years’ experience in customer services.
• Working experience in electronics/semiconductor or IC manufacturing industry is preferred.
• Good Ms. Office and SAP would be advantage.
• Able to work well under pressure and independently.
• Have sense of urgency, eager to learn new things.
• Good personality with high emotional intelligence.
• Strong communication, problem-solving and negotiation skill.
• Good command of Chinese.