Account Executive

Turn ON Digital Agency Co., Ltd. (Chatuchak)

Chatuchak

Bangkok, Thailand

Turn ON Digital Agency เราเป็น Digital Agency ที่ทำงานกับลูกค้า Top Brands ระดับประเทศ AIS, Toyota, Mitsubishi Motor, MG ฯลฯ กำลังมองหาทีมงานที่เชี่ยวชาญในการพัฒนา Website, Mobile site, Mobile Apps, Digital platform มาร่วมงาน และเติบโตไปพร้อมกับเรา

About this position

We are looking for a dynamic and experienced Sr. Account Executive to join our Client Service team. In this role, you will act as the primary liaison between our clients and internal teams, ensuring that project scopes, budgets, and timelines are clearly communicated and met. You will gather client feedback to improve our products and services and use your communication skills to present these to clients effectively.

Responsibilities

• Communicate with clients to gather information about project scope, budgets, and timelines.
• Act as a liaison between clients and account executives.
• Collect customer feedback to identify product and service shortfalls.
• Prepare material for Client e.g. Report/Timeline/Budget/Media Plan, etc.
• Present products or services to clients using effective communication skills.
• Maintain regular contact with clients to understand and meet their needs.
• Respond to complaints and resolve issues to ensure customer satisfaction and maintain the company's reputation.
• Negotiate agreements and maintain records of sales and data.
• Provide professional after-sales support to ensure customer loyalty.
• Assist Account Director to execute, support and monitor projects, to ensure smooth and flawless processes during projects.

Requirements

• Bachelor’s degree in marketing, communications, business administration, management, or a related field.
• At least 2 years of experience in an advertising agency or relevant business is a must.
• Minimum 2+ years of experience in a similar position.
• Knowledge of online marketing and advertising.
• Exceptional customer service skills.
• Great organizational skills with high attention to detail.
• Excellent communication, negotiation, presentation and problem-solving skills.
• Be self-motivated, result-oriented, logical thinking and able to work under pressure.
• Proficient in Google Suits (Google Sheets, Google Docs, Google Slides) and Mac OS.